Website Privacy Policy

1. Overview

CareLink Nebraska respects the privacy of visitors to this website. This Website Privacy Policy explains how information may be collected, used, disclosed and protected when you visit carelinknebraska.com or use its general website features.

“CareLink Nebraska,” “we,” “our” and “us” refer to the operator of this website and the healthcare services described on it.

2. Information We May Collect

Information you provide

We may collect information that you voluntarily submit through a general website contact form or direct communication, such as:

• Your name
• Email address
• Telephone number
• General area of interest
• General administrative message

Information collected automatically

Depending on the website configuration and technologies approved for use, limited technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Approximate date and time of access
• Referring website
• General website interaction information

3. How We May Use Information

Information collected through the public website may be used to:

• Respond to general administrative inquiries
• Provide information about services or plans
• Discuss potential small-business enrollment
• Operate, maintain and improve the website
• Detect misuse, fraud or security threats
• Meet applicable legal or regulatory obligations
• Protect our rights, users and systems

4. Medical and Health Information

The public contact form is not intended for symptoms, diagnoses, medications, laboratory results, treatment requests, insurance information or other private health information.

Use the approved patient portal, telehealth platform or other patient-care method identified by CareLink Nebraska for health-related communications.

Information maintained as part of healthcare treatment, payment or operations may be governed by the HIPAA Notice of Privacy Practices and applicable law rather than this public Website Privacy Policy.

5. Cookies and Website Technologies

The website may use essential cookies or comparable technologies that support security, navigation, accessibility and basic operation.

CareLink Nebraska should not place advertising pixels, session-replay tools or other tracking technologies on patient portals, appointment workflows or pages where protected health information may be disclosed unless the technology and use have been reviewed and approved for compliance.

The final production website should maintain a current inventory of cookies, analytics services and third-party scripts actually in use.

6. How Information May Be Shared

Website information may be shared with vendors that help operate the website or provide administrative services, subject to appropriate restrictions and agreements.

Information may also be disclosed:

• When required by law or legal process
• To protect safety, rights or property
• To investigate fraud, abuse or security incidents
• In connection with a reorganization, sale, merger or transfer of business assets
• With your direction or consent

CareLink Nebraska does not state that it sells personal information unless that representation has been confirmed against all actual website, advertising and vendor practices.

7. Data Security and Retention

CareLink Nebraska uses administrative, technical and physical safeguards intended to protect information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Information should be retained only for as long as reasonably necessary for its intended purpose, legal obligations, dispute resolution, security and record retention requirements.

8. Your Choices

Depending on applicable law and the type of information involved, you may request access, correction or deletion of certain website information by contacting CareLink Nebraska.

Requests involving patient records or protected health information will be handled under the applicable Notice of Privacy Practices and patient-rights process.

9. Children’s Privacy

The public website is intended for adults seeking general information. It is not designed to collect personal information directly from children.

A parent or legal guardian should use the approved patient process when seeking services for a minor. Eligibility for services may vary by age, location, provider judgment and applicable law.

10. External Websites

This website may link to scheduling platforms, patient portals or other third-party websites. Those services operate under their own privacy terms and security practices.

A link does not guarantee that every third-party service is appropriate for transmitting health information. CareLink Nebraska must separately approve patient-care technologies and applicable vendor agreements.

11. Changes to This Policy

This policy may be updated to reflect changes in the website, business practices, technologies or legal requirements. The effective date displayed above should be revised whenever a material update is published.

12. Contact Information

Questions about this Website Privacy Policy may be directed to:

Do not send medical information to the general email address.