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    This service is not for emergencies. For life-threatening symptoms, call 911. For a mental health or suicide crisis, call or text 988.

    CareLink Nebraska
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    Common virtual-care concerns

    Get help for everyday health concerns.

    CareLink Nebraska may evaluate and treat many common, non-emergency concerns through telehealth. Your provider will determine whether virtual care is appropriate based on your symptoms, age, location and individual needs.

    Patient speaking with a healthcare provider during a virtual visit
    Safe, appropriate careProvider judgment guides every visit

    For emergencies, stop and call 911.

    Do not use telehealth for chest pain, severe breathing difficulty, stroke symptoms, severe bleeding, sudden severe pain, loss of consciousness or another life-threatening condition. For suicidal thoughts or a mental health crisis, call or text 988.

    What we commonly evaluate

    Care for many low-acuity illnesses and concerns.

    The following list provides general examples and does not guarantee that a specific condition can be diagnosed, treated or prescribed for through telehealth.

    Respiratory concerns

    Colds, Flu and Congestion

    Virtual visits may help evaluate common respiratory symptoms when they are mild and do not suggest an emergency.

    • Colds
    • Cough
    • Nasal congestion
    • Influenza symptoms
    • Fevers
    • Sinus-related concerns
    Seek immediate care for severe shortness of breath, bluish lips, confusion or rapidly worsening symptoms.
    Ear and throat

    Ear Pain and Sore Throat

    A provider may evaluate symptoms, review relevant history and determine whether virtual treatment or an in-person examination is more appropriate.

    • Ear discomfort
    • Ear pressure
    • Sore throat
    • Swallowing discomfort
    • Mild throat irritation
    Severe swelling, drooling, breathing difficulty or an inability to swallow requires urgent evaluation.
    Eye concerns

    Pink Eye

    Telehealth may be appropriate for selected cases of eye redness, irritation or discharge when symptoms are mild.

    • Eye redness
    • Mild irritation
    • Eye discharge
    • Suspected conjunctivitis
    Eye injury, sudden vision loss, severe pain or chemical exposure requires immediate in-person care.
    Skin concerns

    Rashes and Minor Skin Conditions

    Clear photographs and a virtual examination may help a provider evaluate selected minor skin concerns.

    • Mild rashes
    • Localized irritation
    • Minor skin inflammation
    • Selected allergic skin reactions
    • Minor skin conditions
    Rapidly spreading rash, facial swelling, trouble breathing or signs of a severe reaction require emergency care.
    Urinary and vaginal concerns

    UTI and Vaginal Infections

    Selected urinary and vaginal symptoms may be evaluated virtually based on medical history, symptoms and provider judgment.

    • Possible uncomplicated UTI symptoms
    • Urinary burning or frequency
    • Selected vaginal symptoms
    • Possible yeast infection symptoms
    Fever with back pain, pregnancy-related symptoms, severe pelvic pain or significant bleeding may require urgent in-person care.
    Digestive concerns

    Mild GI Discomfort

    Mild digestive symptoms may be discussed through telehealth when there are no warning signs suggesting an urgent condition.

    • Mild nausea
    • Mild stomach discomfort
    • Minor digestive upset
    • Selected diarrhea or constipation concerns
    Severe abdominal pain, persistent vomiting, blood in stool, dehydration or a rigid abdomen requires prompt in-person evaluation.
    Mental wellness

    Mild Anxiety and Depression

    CareLink Nebraska may provide limited support for mild anxiety or depression concerns, depending on clinical circumstances and provider judgment.

    • Mild anxiety symptoms
    • Mild depressive symptoms
    • General mental-wellness concerns
    • Referral recommendations when appropriate
    Thoughts of suicide, self-harm, harming another person or an immediate mental health crisis require urgent support. Call or text 988.
    Medication support

    Some Medication Refills

    Certain medication refill requests may be considered after a provider reviews the patient's history, current treatment and clinical needs.

    • Selected routine medication refills
    • Review of existing medication information
    • Short-term refill consideration when appropriate
    • Referral for ongoing medication management
    Refills are never guaranteed. Controlled substances and medications requiring close monitoring may not be available through this service.
    Weight management

    Weight Loss & GLP-1

    Subscription-based weight loss interventions and GLP-1 medical weight management programs tailored to your individual health goals.

    • GLP-1 medical weight loss
    • Personalized weight management
    • Lifestyle and nutritional guidance
    • Ongoing monitoring and support
    Not all patients are eligible for GLP-1 medications. Treatment depends on medical history, BMI criteria, and provider evaluation.
    How care decisions are made

    Your provider considers the whole picture.

    A condition appearing on this page does not automatically mean it can be safely treated through telehealth. Your provider may consider several factors before recommending treatment.

    01

    Your symptoms

    The severity, duration and combination of symptoms influence whether virtual care is appropriate.

    02

    Your health history

    Medical conditions, medications, allergies and recent treatment may affect the recommended next step.

    03

    Your age and location

    Eligibility and available services may vary by age, state, licensing requirements and applicable law.

    04

    Need for testing

    Some concerns require physical examination, laboratory testing, imaging or other in-person care.

    Healthcare provider reviewing patient information before a virtual visit
    Virtual when appropriate.In-person when necessary.
    Important limitations

    Some health needs require in-person care.

    A provider may stop or redirect a virtual visit when symptoms cannot be evaluated safely through telehealth.

    Severe or rapidly worsening symptoms

    Symptoms that may represent a serious or unstable condition should be evaluated promptly in person.

    Conditions requiring examination

    A hands-on examination may be necessary when visual and verbal information is not enough for safe care.

    Conditions requiring tests or imaging

    Laboratory testing, X-rays, scans or other diagnostics may be needed before treatment can be recommended.

    Convenient care for common concerns

    Ready to speak with a provider?

    Schedule through the secure patient system and allow your provider to determine the safest and most appropriate next step.

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    Know when to seek immediate help

    Do not use CareLink Nebraska telehealth services for chest pain, difficulty breathing, severe bleeding, stroke symptoms, sudden severe pain, thoughts of harming yourself or others, or any other potentially life-threatening condition.

    Call 911 or go to the nearest emergency department for immediate danger or a medical emergency. For suicidal thoughts or an emotional or mental health crisis, call or text 988.